In 7 Steps to Fearless Speaking, communications consultant Lilyan Wilder will teach you how to cope with the panic, avoidance, and trauma of speaking as you give the gift of your convictions and...
How Women can Use the Power of Negotiation to Get What They Really Want
Linda Babcock
In their groundbreaking book, WOMEN DON'T ASK, Linda Babcock and Sara Laschever uncovered a startling fact: even women who negotiate brilliantly on behalf of others often falter when it comes to...
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a...
How Everyday Companies Become Extraordinary Performers
Keith R. McFarland
Several books have analyzed the common denominators among Fortune 500 industry dominators such as Exxon, Microsoft, Philip Morris, etc. But for two-time tech CEO Keith McFarland, who years ago was...
